100% Satisfaction Guarantee
If you are not 100% satisfied with your purchase from ProText, you can return it within 30 days and we will refund the purchase price excluding shipping charges. Returns must be authorized in advance by ProText. Please advise us of your purchase order number, our order number and specific reason for return. For authorization and your RMA# please call us at (301) 320-7231. Unauthorized returns will not be accepted. Return authorization is for evaluation only and does not guarantee acceptance for credit.
All returned merchandis must be received in new, unused, original condition; including original carton and packing materials. Please do not mark the original carton! Authorized returns must be shipped prepaid. For your protection, we recommend that you use UPS or insured Parcel Post for return shipments.
Damaged Shipments
All products are inspected prior to shipping. To protect your interest, we recommend you inspect items before accepting delivery. If damage has occurred it should be noted on the freight bill and a claim filed immediately with the carrier. Damage claims must be made with the carrier within 15 days. We will assist you in filing a claim; however our responsibility ceases when the shipment is accepted by the carrier.
More Questions?
If you have any problems or questions about your return, please contact us at (301) 320-7231.
Buy with confidence! We stand behind our products.