Shipping methods in the continental U.S.A. will be via UPS, USPS, or truck. Oversized items ship via truck. We ship to all APO and FPO addresses via USPS.
Any special instructions regarding delivery, limited access or non-commecial/limited delivery addresses are subject to additional charges, depending on the shipper.
Shipments over 250 lbs. or expedited (rush) orders:
Contact ProText for applicable shipping charges.
All orders are carefully packed in compliance with shipper regulations and are thoroughly inspected before shipment. Responsibility for safe delivery is assumed by the carrier upon acceptance of the shipment. Occasionally, a customer may receive goods that have been damaged in delivery. Since title of merchandise passes to purchaser at the time goods are delivered to the carrier, you must contact the carrier within 15 days to file a damage claim in order to protect your rights.
According to I.C.C Transportation Regulations, claims for damage must be made by you, the consignee. If there is any damage, have the delivering carrier note this on the freight bill. Do not sign the freight bill unless this is noted. If concealed damage is revealed upon unpacking contact the carrier and ask for a claim/inspection form. In all cases, disposition of damaged merchandise is determined by the delivering carrier. Do not destroy packing materials or boxes until the carrier's agent has examined them.
Shortage claims will not be considered unless made within seven (7) days after receipt of shipment.